Support

For larger companies support isn't necessarily an issue. Many larger organisations have their own IT staff to provide the necessary technical assistance to support and troubleshoot network and hardware problems.

However for organisations not large enough to warrant the employment of full time IT staff thes support can be a major issue

ERP-MS can take on a support role for your organisation at whatever level you require. This may take the form of regular ongoing support or ad hoc support and troubleshooting as required

The sort of areas that support could cover include.

  • Hardware - installation and troubleshooting

  • Networks - installation, maintenance, faultfinding, security, VPN

  • Software - installation of new software, installation of upgrades, software audit, access levels.

  • Other - Anti Virus, backup systems verification, firewalls

Do you need support? Think about your business and then consider how critical your systems are. What are you looking for:-

  • When did you last check you're backups - would a restore actually work

  • What happens if the hard drive on your server fails

  • Where is there a copy of all your data should there be a fire in your building

As with all our services we provide as much or as little support, as you require.  Contact us and we'll call out and discuss the options.